1. Policy scope

BestAWSAccount sells digital products and account-related services. These products are different from physical goods: once access information, a digital credential, a credit-based configuration or another digital benefit has been delivered or activated, it may not be possible to return it in the same way as a physical item.

Refund eligibility therefore depends on the specific product, delivery status, whether access has been used, the reason for the request and any rights that apply under relevant consumer law. Submitting a request does not automatically guarantee approval.

Important: Review the product description, available variations, price and intended use before checkout. If information is unclear, contact us before ordering.

2. Situations that may qualify for review

A refund request may be considered when reliable evidence shows one of the following situations:

• You were charged more than once for the same order because of a confirmed duplicate transaction.
• The purchased digital product was not delivered and support was unable to complete delivery after a reasonable review.
• The product delivered was materially different from the product or variation stated in the confirmed order.
• A verified technical issue on our side prevented access to the purchased product and could not be reasonably corrected.
• Applicable consumer law requires a refund or another remedy in your circumstances.

Additional information may be requested to confirm the order, payment and delivery status. Any review will be based on the records available for the transaction.

3. Situations normally not eligible

Unless required by applicable law, a request will normally not qualify when:

• The correct digital product or access information has already been delivered and used.
• You changed your mind after delivery or selected a product that does not match your workload.
• You did not read the product description, variation details or price before checkout.
• The account or service was restricted, suspended or changed because of customer activity, provider rules, prohibited use, a compliance review or circumstances outside our reasonable control.
• You shared access information with another person, altered the delivered configuration or failed to protect credentials.
• The request is based on performance expectations or features that were not stated on the product page.
• The order information is incomplete, inaccurate or cannot be matched to a valid transaction.

4. How to request a refund review

Use the Contact page and clearly state that the message concerns a refund review. Include:

1. Your order number or transaction reference.
2. The email address used during checkout.
3. The exact product name and selected variation.
4. A concise explanation of the issue and when it occurred.
5. Relevant screenshots or records that do not expose passwords, private keys or other sensitive credentials.

Send the request promptly after discovering the issue. Do not publish or send sensitive access credentials through the general contact form.

5. Review and possible outcomes

Support may verify payment, delivery records, product status and communication related to the order. Depending on the outcome, we may provide additional delivery guidance, correct an identified issue, offer a replacement where appropriate, approve a full or partial refund, or explain why the request does not meet the policy conditions.

If a refund is approved, it will normally be sent to the original payment method unless another method is required or agreed. The amount may reflect the confirmed transaction and any portion of the digital product that has already been delivered or used, where permitted by law.

6. Processing and missing refunds

After an approved refund is initiated, the time required for the funds to appear depends on the payment provider, card network, bank and destination country. These external processing times are outside our direct control.

If an approved refund does not appear after the normal processing period communicated by your payment provider, first check the original payment account and then contact the bank or payment service. You may also send support the order reference so the refund status can be checked.

7. Chargebacks and payment disputes

We encourage customers to contact support before opening a chargeback when it is safe and reasonable to do so. A clear support request may resolve a delivery or transaction issue faster. Nothing in this section prevents you from using rights available through your payment provider or applicable law.

8. Applicable consumer rights

This policy is intended to explain our general digital-product review process. It does not exclude, restrict or replace rights that cannot legally be waived in your country or region. Where mandatory consumer law provides a different remedy or timeframe, the mandatory rule will apply.